Refund Policy

PixelVox Studio operates TraderMemo. We want purchases to be clear and fair. This policy explains when subscription and AI-credit payments may qualify for a refund. It does not limit any non-waivable consumer rights that apply where you live.

You may request a refund of your first paid TraderMemo subscription charge within seven calendar days of purchase. We may consider whether the paid service has been substantially used, including significant use of premium features or included AI allowances. Approval is not automatic except where required by law.

Subscriptions renew until cancelled. Cancelling stops future renewals and does not normally refund the current billing period. If an unintended renewal occurred, contact us within 48 hours of the charge. We may approve a refund when there has been little or no use after the renewal. Your access may end when a refunded payment is processed.

Unused AI-credit packs may be considered for a refund when requested within seven calendar days. Credits that have been partly or fully consumed are non-refundable because the underlying analysis costs are incurred when used. Credits included with a subscription have no separate cash value.

Contact us promptly if you believe you were charged more than once, charged the wrong amount, or did not authorize a transaction. We will review the payment records and work with the payment provider to correct a verified billing error. If you suspect account misuse, secure your account and payment method immediately.

• Subscription time already used or partially completed billing periods.
• AI credits that have already been consumed.
• Charges requested outside the review windows above.
• Accounts suspended or closed for fraud, abuse or material violations of our terms.
• Losses or dissatisfaction arising from trading decisions or market performance.

Email support@tradermemo.site from the address connected to your TraderMemo account. Include the account email, payment date, amount, payment reference if available, and a brief reason for the request. Do not email card or banking credentials.

We aim to review complete requests within five business days. Approved refunds are returned through the original payment method. Your bank or payment provider may require additional time to display the credit. If a Merchant of Record or app store processed the purchase, its refund process and legally required terms may also apply, and you may need to submit the request through that provider.

We may update this policy as TraderMemo and its payment channels evolve. Changes apply from the updated date shown below and will not reduce rights already required by law. Questions may be sent to support@tradermemo.site.